When it comes to connecting a Kasa camera to wifi, there are several alternatives available. It can't send and receive voice like instant calls at the same time. Case 5 If you cant get through the configuration steps, If you get stuck at the last step to rename the camera or cannot finish the reset configuration steps. This can be useful if the wifi signal is too weak to reach your Kasa camera. If you want to continue watching, take the Echo show as an example, you need to ask it to show again by voice command "Alexa, show me the [Camera Name]". 2. We appreciate your feedback.Click here to contact TP-Link technical support. If you are having difficulty connecting your Kasa Camera to your Wi-Fi network, here are some common troubleshooting tips: The security of any sensitive information associated with connecting a Kasa camera to your home WiFi network is of the utmost importance. What should I do if I fail to configure the Kasa Smart Wire-Free system? Watching the live feed of Kasa cameras through Google Assistant will use your internet traffic as its a Cloud-to-Cloud service. Google Analytics & Google Tag Manager & Google Optimize, _gid, _ga_, _ga, _gat_gtag_, cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs, OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_, _hjIncludedInSessionSample_, lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or, KC310S2 , KC120 , KC300S2 , EC70 , KC110 , EC60 , KC100 , KC200 , KC310 , KC300 , KC115 , KC105. The general configuration steps of a Kasa Camera are as follows: 1. *Note: We recommend that you never share your account information with anyone. Our camera's 2-way audio is half-duplex. If it wasn't discovered automatically, don't worry! Copyright 2023 TP-Link Corporation Limited. Please turn off the services that may be blocking the internet such as VPN or firewall apps. Kasa 4MP 2K Security Camera Outdoor Wired, IP65, Starlight Sensor & 98 Ft Night Vision, Motion/Person Detection, 2-Way Audio w/Siren, Cloud/SD Card Storage, Alexa &Google Assistant Compatible(KC420WS) Designed and built for your family's safety and your convenience, the Kasa Smart Outdoor Security Wi-Fi Camera with 24/7 Recording KC420WS will . Be The First To Get Exclusive Deals & News. How to fix the Kasa camera that keeps losing connection? By completing this form you confirm that you understand and agree to our Privacy Policy. You can view and share videos from your Kasa Camera with the Kasa App. Users can view and manage the Kasa camera once they link the camera successfully to the TP-Link Cloud server and the System LED on the camera is solid green. Press +, top right corner on the app Devices page. Solution 4: Choose the right frequency for the cam. This error message indicates that your phone does not have internet access. Watch live video anywhere and anytime on your phone with the Kasa Smart app. Complete set up of the device using the device's app. The Kasa Camera can detect any motion and alert you immediately via push notifications on your smartphone or tablet. Be The First To Get Exclusive Deals & News. Learn more Dont show again. You can notice a Wifi interference when some symptoms occur like intermittent connectivity or unexpected disconnections, delays in connection and data transfer, slow network speeds, and poor signal strength. [General] Your Best Value 2K Pan-Tilt Camera, Please turn off the services that may be blocking the internet such as VPN or firewall apps. I'm Adam B, a writer from Smart Home Generation. After you successfully set up your camera, you will see the home page of the Kasa Smart app. A Kasa account will allow you to manage the Kasa Cam and other Kasa devices. Enable Listen for Sound / Detect Baby Crying if you want your camera to record when sound / baby crying is detected. accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, __livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID, id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ. Click on the red dot, and the manual recording will be on. Follow the instruction on screen to complete the . a) Plug in the Kasa hub and connect it to your router. After configured, you can watch the live feed from any Kasa cameras via a spoken command, and you can refer to this. Malware: Connecting your Kasa camera to wifi can potentially expose it to malicious software, which can threaten the security of your device. Scroll down to a toggle switch for Status LED. Google Analytics & Google Tag Manager & Google Optimize, _gid, _ga_, _ga, _gat_gtag_, cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs, OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_, _hjIncludedInSessionSample_, lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or, KC310S2 , KC120 , EC70 , KC110 , EC60 , KC100 , KC200 , KC310 , KC300 , KC115 , KC105. Now in this section, I will walk you through the solutions that you need to implement every time this device loses its connection to your Wifi. This camera can also be connected to Wi-Fi for remote access. 5. By completing this form you confirm that you understand and agree to our Privacy Policy. 1. Tap on the gear icon to access the settings for the camera. You could try on another phone if you have one. How to set up my TP-Link Kasa Smart Wire-Free camera. There is a possibility that the filter got stuck. 2.2 Go back to the Kasa APP and tap on try again to continue the configuration steps. Q2.3: Why there is no clip or snapshot in the Activity Center when motion detected? But please note if your Kasa devices have already been bound to the previous account, you will need to remove those devices first from the old account and bind them to the new one, TP-Link takes your privacy seriously. 1. Kasa Smart lets you add, configure, monitor, and control your connected TP-LINK Smart Home devices from anywhere in the world. Arlo Solar Panel Not Charging? 6 Things To Do To Fix It. Final Thoughts. No hub required they just connect . This process will help the gadget reinitialize its set of configuration parameters or recover from an unresponsive state of its mission-critical functionality. 1. If you need further assistance, contact TP-Link Customer Support. In this case, its suggested to eliminate possible wireless interference (like Bluetooth devices, USB 3.0 devices, cordless phones and microwave ovens) or place the camera closer to the router. Q&A of functional explanation or specification parameters, Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera. Post it in the comments! Solution 3: Updating Wifi information. 5 steps to fix Google Nest Hub that keeps restarting. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management, VIGI video surveillance is dedicated to your security. If the light does not blink orange and green, please reset the Kasa Cam as per UG/QIG. Q2.5. Heres how to reboot your router correctly: You may have updated the Wifi password and you havent updated this data in your camera, so your camera cant connect to your Wifi. No matter which Kasa camera you choose, they all offer features such as motion detectors, night vision, and the ability to connect to Wi-Fi for remote access. Follow the steps below, here take KC300S2 as a demonstration: 1. Simply follow the on-screen instructions to connect your camera to your wireless network. 24/7 Recording: When 24/7 Recording is enabled, your camera record every minute of every day so youll never miss a thing. If not, try moving it closer. TP-Link takes your privacy seriously. Check if there are any advanced settings on the router blocking the Kasa Camera, such as Access Control, MAC Filtering, etc. Adjust the media volume of your phone and ensure it is NOT in Silent Mode. 2. When you disable this option, your camera will not record audio or video, and you will not receive any event notifications. Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera. If the audio is muffled or there is noise/echo when watching the live view or recorded videos of the Kasa camera, try below troubleshooting steps. Tip 5: Boost Wifi signals. After configured, you can watch the live feed from any Kasa cameras via a spoken command, and you can refer to this link to know the commands the camera support. KC115 Camera Review | Kasa TP Link Pan Tilt Security Camera - Watch Before You Buy Kasa. The Kasa cameras only support WEP and WPA/WPA2 encryptions. The recording time has a great relationship with the scenes taken by the user, usually about 1-2 weeks. Disable the firewall and Antivirus settings on the router and modem. Simply connect an Ethernet cable from your router to the camera. The APP will search for CamHiPro cameras on the LAN, click on the searched camera, then click Add to. 1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone. If you have multiple access points, please make sure they are using the same password. 3) If you are using the SD card recording, all 24/7 videos will be saved to the SD card at the same time. Step 2: Tap + button to add a Kasa Cam, select Add a Device, and choose Cameras icon according to your model number. This helps protect your network from unauthorised access. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. The blinking lights means they are connected to your Wi-Fi, the solid lights mean they are synced to the cloud. Press and hold the Hold to Talk button and you will hear the chime indicating you can start talking. Firmware updates often contain security patches that can help protect your network. To provide a better experience, we use cookies and similar tracking technologies to analyze traffic, personalize content and ads. Receive instant alerts through the Kasa app when your camera detects motion or sound activity. With all videos stored locally on a microSD card, access your video history and live stream 2K HD. Tip 3: Connect to the right frequency and reduce interference. Currently, the Kasa cameras dont support camera on/off command due to possible security risks. If you have an iPhone, please flip up the hardware switch on its left side. We use industry-standard AES 128-bit encryption with SSL/TLS. Step 3 Wait till the LED is blinking amber and green, then launch the Kasa App and click on Add device. Now, there is no such option or setting on Kasa APP to delete SD card recordings. [Blog] How to Extend WiFi for the Outdoor Wireless Security Camera? This makes it easy to connect your Kasa camera to your Wi-Fi network and monitor your home remotely. TP-Link Kasa smart cameras do not support ZigBee or Z-Wave protocols, nor do they support wired Ethernet and IPv6, they only work with 2.4GHz Wi-Fi bands except for the KC200 and KC120 which support both 2.4GHz and 5 gigahertz. How to create a TP-Link Cloud Account on Kasa app. Like any other smart cam, Kasa may encounter some connectivity issues that may cause your device to lose many functions such as remote control, voice control, uploading videos to the cloud, sending notifications to your smartphone, accessing the live view, and more. Please refer to the link to sign up if you don't have a cloud account. [Blog] How to Extend WiFi for the Outdoor Wireless Security Camera? SD cards are divided into Class 0/2/4/6/10 according to different read and write speeds. We appreciate your feedback.Click here to contact TP-Link technical support. We appreciate your feedback.Click here to contact TP-Link technical support. Case 1 Connect to Wi-Fi or No internet. But if you cannot see the camera when you are outside, please refer here for some troubleshooting. By completing this form you confirm that you understand and agree to our Privacy Policy. If you dont want to be notified, click on I dont want to be notified. Then set its sensitivity. Q3.3: Can multiple accounts/devices view the Kasa camera at the same time? Step 1 With your camera plugged in, remove the back cover. One: Connect to a 2.4 GHz channel. Kasa will look for your Kasa Cam automatically, and it will take about a minute. Unfortunately, it doesnt support to turn on/off the camera on the Kasa App at present. Seven: Turn your phone Wifi On. SubscribeTP-Link takes your privacy seriously. 3. 2. Please check the Wi-Fi settings on the phone to make sure your phone is connected to the camera Wi-Fi, some phones prefer to auto-disconnect the Wi-Fi that does not have internet access. Connect the CamHiPro camera to the power supply, and connect the camera to the router with the network cable. Enable WPA2 encryption on your wifi router. If none of the above work, try resetting the camera. Connecting a Kasa camera to a Wi-Fi network for enhanced security surveillance is a great way to keep your home and family safe. You can refer to this link to solve your problem. Google Analytics & Google Tag Manager & Google Optimize, _gid, _ga_, _ga, _gat_gtag_, cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs, OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_, _hjIncludedInSessionSample_, lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or. Q4.2: How can I use Kasa cameras with Chromecast? This method of connection allows you to connect your Kasa camera to wifi without needing to run an Ethernet cable. accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, __livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID, id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ. A factory reset reverts the camera to the original settings it had when the device was purchased, this process can fix persistent bugs and common issues like connectivity problems. Set up the two-way audio feature so you can hear and talk to people or pets in the room. After you successfully set up your camera, you will see the home page of the Kasa Smart app. This is the most common method of connecting your Kasa camera to wifi. If you need further assistance contact TP-Link Customer Support here. accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, __livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID, id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ. Q7.7: How long is the Kasa Cams power cord? For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. The hub (KH300/KH310) supports both KC300 and KC310 at the same time, the maximum limit of the cameras connected is 16 cameras for 1 hub. Follow app instructions to configure your camera and add it to your home network. Three: Move devices that can lead to interference. Your browser does not support JavaScript. This includes the cameras IP address, port numbers, and any other settings related to the cameras connection to your home WiFi. We'd love to get your feedback, please let us know how we can improve this content. Enable the Power Save mode and Activity Notifications as needed. Q7.13: How to view my Kasa camera over the internet? You are not able to download a camera clip to your PC directly, nor can you download multiple clips at a time. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management, VIGI video surveillance is dedicated to your security. Disable WPS (Wi-Fi Protected Setup). If you have a Kasa Care subscription for the camera, manual recording function can be enabled on the Kasa camera's live view interface. Keep your routers firmware up to date. A Kasa account will allow you to manage the Kasa Cam and other Kasa devices. All rights reserved. To change the Wi-Fi channel on a Kasana camera, connect it to the WiFi on your router. Tap on the Kasa camera that you want to connect to the new WiFi network. Q7.19: Whats the subscription plan for Kasa Cam? This manual contains all the contents of Kasa, how to add it, how to set up the functions of Kasa cameras, etc. 3. Solution 8: Reset the router. Select Disable, then select SAVE SETTINGS. Please refer to your TP-Link regional website to determine product availability. Please refer to the link to sign up if you dont have a cloud account. TP-Link knows the importance of the firmware so they periodically release new updates to provide fixes to any performance issues that may occur and improve the functionality and features of your device. If theres still a problem, please use another phone to try again. Set up the recording schedule feature so you can record footage at certain times of the day. Be The First To Get Exclusive Deals & News. Tip 6: Update Wifi information. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. Place the camera in the location you prefer, then connect the micro USB cable into the port on the rear of the camera. 4. Name your smart plug. To issue voice commands for your smart light, you'll need to use one of three voice assistants. Your email address will not be published. Launch it again and check if you can see the camera in the device list. Yes, Kasa Cam monitors 24/7. 2. Learn more Dont show again. With Kasa Cams Camera Power option you can enable or disable recording of video and audio. Only the individuals who have signed into the associated Kasa account can view your camera and clips. This FAQ will guide you when you get stuck in certain situations. If the routers SSID is hidden, please choose Join other Network to input SSID and password manually. Camapp365 is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Q3.1: Who can view my camera and video clips? 2. Step 2 Using a paperclip to press and hold the reset button for 5 seconds. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy. Download Kasa Get the Kasa Smart app from the App Store or Google Play. High Capacity Pick:Sandisk Ultra A1(128GB). Personalized Smart Detection. Log into your cloud account. It is essential to know exactly what data the camera is capturing and how it is being stored and transmitted. 1. Disable remote access to your router. Then tap Remove Device. If you are still having problems connecting, try rebooting your router, camera, and/or computer. A firmware is a type of software that is etched directly into your Kasa cam and one of the purposes of this firmware is to allow your camera to communicate wirelessly with your router, so any issue in this software may cause your device to disconnect from your Wifi. Make sure you can hear a click sound when switching. The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites. But if you want to connect to a different wireless network, you may change the wireless network by resetting your kasa device, and then follow the regular setup process. Class 10 is one of the faster speed classes of SD card flash memory. The cloud recordings can only be deleted one by one. Please double check your phone has connected to your main routers Wi-Fi and can access the internet. Viruses: Connecting your Kasa camera to wifi can potentially expose it to computer viruses, which can damage your device. Portal, WPA/WPA2 enterprise and open/unsecured networks are not supported. Panasonic Lumix DC-FZ80 Black 60x Optical Zoom Auto Focus 4K Digital Camera (#175658864390) l***i (624) - Feedback left by buyer l . Most importantly, however, the actual streaming experience would be affected by the surrounding wireless interference and the signal strength, even when the bandwidth is enough. Select your cameras location (e.g. Real-time access to your camera feed from anywhere in the world. A wireless repeater is a device that amplifies and extends an existing wireless signal. To provide a better experience, we use cookies and similar tracking technologies to analyze traffic, personalize content and ads. So if youre running your camera on an outdated update and you are facing connectivity issues updating your firmware may be the right solution for you. Your camera must be powered on for the monitoring to take place. (4) Select Use my Internet connection (VPN). However, you can download the clip from the Kasa App one by one. Relocate the camera in case there is any other device that may have interference with it. This error message indicates that your camera cannot find a suitable Wi-Fi to connect after scanning the surroundings. Below well take a look at some of the most popular options. 3. If there are many moving objects in the scene the user takes, the time will be shorter. Solution 4: Choose the right frequency for the cam. By continuing to browse this website, you agree to our use of cookies and such technologies. Q2.1: What if the Kasa camera is too sensitive or not sensitive for motions? Or you can disable recording of video and audio with Kasa Cam's Camera Power option, but please note that when you select this option your camera will not record audio or video, and you will not receive any event notifications.